All Articles

788 Communication Theory
Communication has been evolvong over the years. From the most primitive methods to where communication is today, the study of the changes throughout time have opened a discipline known as Communication Theory. read more...
By Nick DAlleva | Jul-28-2010 | Communications

557 The Best Answering Service Call Scripts and How to Develop Them
Developing the most effective calls script for your telephone answering service to follow is essential if you want to get the most from the service. The most effective script is based on an easy to follow protocol executed by professional customer service representatives. read more...
By Nick DAlleva | Jul-28-2010 | Communications

529 Satellite Communication & Internet Access
Communication is an ever growing industry. With the broad spectrum use of satellites for the purposes of communication, internet access is able to be offered to customers in remote areas with no access to LAN type plugins sich as DSL, Cable, or Fios connections. read more...
By Nick DAlleva | Jul-28-2010 | Communications

549 Avoid Telemarketing & Email Scams
We are faced with scams every day from emails trying to get vital banking, perconal, and credit card information to multi-level telemarketing scams. Since it can be difficult to stop this type of fraud, you need to know what to look for and how to protect yourself and your identity from thiefs. read more...
By Nick DAlleva | Jul-28-2010 | Communications

811 Who Really Invented The Telephone
While Alexander Ghaham Bell is credited with being the father of the telephone, with any great invention there exists controversy. Elisa Gray, an inventor working on the telegraph at the same time as Bell, claims to have been the first to invent the device. read more...
By Nick DAlleva | Jul-28-2010 | Communications

371 Achieving Success When Working From Home
With many businesses adopting a more mobile work force, the dream of working at home is a reality for many business employees.If you have the opportunity to work from home, there are many things you can do to make the work at home experience as successful as possible for both you and your employer. read more...
By Nick DAlleva | Jul-28-2010 | Business

338 The Importance Of Opinion Research Surveys As A Marketing Tool
Opinion research is a superior way to meter the success of your customer service. Rather then employing temporary workers to handle the outbound call load, most call centers can perform opinion research services for a lower price then an in house staff. read more...
By Nick DAlleva | Jul-28-2010 | Business

342 Outbound Telephone Surveys Performed By An Answering Service
Telephone surveys are a great way to followup with customers, perform customer research, and more. A call center can offer businesses an organized way to perform outbound surveys. read more...
By Nick DAlleva | Jul-28-2010 | Business

362 What Is A Call Center And Other Questions Answered In This Overview
A call center is capable of handling multiple inbound and outbound communications from customers across all types of communication lines including live chat, email response, fax response, and more. read more...
By Nick DAlleva | Jul-28-2010 | Business

402 Call Center Outsourcing Works for Small Business and Large Business Alike
Outsourcing sales and customer service to a call center is an inexpensive way to add additional staff members to manage your growing small business or reduce costs for your large company. read more...
By Nick DAlleva | Jul-28-2010 | Business

367 Advantages of Outsourcing Order Processing Needs to a Call Center
Most contact centers today can manage order processing by interfacing with your e-commerce website and directly entering customer orders. By outsourcing your order entry and order processing needs to a call center, you can save money and increase efficienty and retention because of the 24 hour service call centers offer. read more...
By Nick DAlleva | Jul-28-2010 | Business

373 Business Call Centers Help Businesses Cut Costs
By outsourcing your secretarial, sales, and customer service responsibilities to an answering service, your business can save money while growing your customer base. read more...
By Nick DAlleva | Jul-28-2010 | Business

366 Is After Sales Contact Important
After sales contact is a crucial part of strengthening the relationship between you and your customers. Outsourcing after sales contact to a call center is a cost effective way to maintain great customer relationships without detracting from your new customer acquisitions. read more...
By Nick DAlleva | Jul-28-2010 | Business

377 Learn More About An Advanced Call Center Service
In the telephone answering service industry, the term Advanced Call Center refers to anything beyond basic phone answering and message taking. An advanced call center service can be a complete outsource solution offering everything from live chat to outbound telemarketing to order processing. read more...
By Nick DAlleva | Jul-28-2010 | Business

480 Choosing The Best Headphones For Your Secretarial Staff
One of the most important decisions an office manager can make is choosing the right headphones for their secretarial staff. Though choosing cheaper headphones is a more economical decision, buying a more expensive headphone is usually a more 'sound' decision. read more...
By Nick DAlleva | Jul-28-2010 | Business

371 How To Get The Most From Your Answering Service
An answering service can be an effective tool for businesses with benefits including opening up new never before utilized communication channels. If you already employ an answering service, make sure you are getting the most return from your answering service investment. read more...
By Nick DAlleva | Jul-28-2010 | Business

382 From Answering Machine To Answering Service
When answering machines first became popular, they were heralded as the future of communications and the death of live communications. Today, that automated future once predicted by the popularity of the answering machine has been surpassed by the growing need for personal live communication that answering services can offer. read more...
By Nick DAlleva | Jul-28-2010 | Business

419 How To Reduce Business Operating Costs
Reducing business expenses is always a concern to both small and large businesses. Employing an answering service to manage your inbound and outbound telephone communications can help your business realize significant cost savings versus having your own in house receptionist, customer service, and sales staff. read more...
By Nick DAlleva | Jul-28-2010 | Business

403 Overseas Call Centers & American Call Centers
Today, there is more competition in the call center industry by overseas answering services offering a more budget conscious and technically equal service to any US based answering service. Before being drawn in by the always lower price of an overseas call center, there are a few points to consider to see if an overseas call center alternative is right for your business. read more...
By Nick DAlleva | Jul-28-2010 | Business

405 How To Properly Staff An Answering Service
Staffing an answering service is more complicated then staffing a traditional business because of the service's 24 hour nature. Your employees need to be reliable, skilled communicators, and available to work around the clock. read more...
By Nick DAlleva | Jul-28-2010 | Business

361 Press 1 - A Look At Automated Telephone Support
Some type of telephone automation in business communication is unavoidable. If you are contacting your bank and inquiring about your balance or if you are calling a retail store to place a product order, there are many technological advancements with automation that allow for almost complete autonomous support. read more...
By Nick DAlleva | Jul-28-2010 | Business

465 Is Voicemail Ruining Businesses
Though voicemail is often a more affordable option to hiring a live person to answer your phones around the clock, voicemail can be a turn off to current and potential customers. read more...
By Nick DAlleva | Jul-28-2010 | Business

386 Answering Service Operators - The New Work At Home Business
In today's technological age, there are more and more opportunities for work at home employment. The call center is a booming industry that often employs off site call center agents who are directly tied into the contact center software through VPN lines integrated with their offsite terminals. read more...
By Nick DAlleva | Jul-28-2010 | Business

367 Small Businesses Need To Look Big
Consumers will more often trust a large business then a small business because larger businesses usually offer lower prices, greater reliability, and warranties or help should problems arise. Using a telephone answering service can help small businesses look big because your phones will always be answered by a live operator no matter what time of day your customers contact you. read more...
By Nick DAlleva | Jul-28-2010 | Business

410 Cell Phones And Answering Services
Many small businesses are ran from home offices, job sites, and in cars. Cell phones are usually the preferred communication method for these small businesses which can be problematic because new customers and current clients are greeted by automation when you are unavailable. Using an answering service to answer your cell phone calls can help grow your business. read more...
By Nick DAlleva | Jul-28-2010 | Business