Uses of Telecom Billing System
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Posted On :
Jul-24-2011
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Article Word Count :
517
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The wide popularity of telephone made the importance of telecom billing system which is a breakthrough in the technological world.
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The wide popularity of telephone made the importance of telecom billing system which is a breakthrough in the technological world. In this rapidly growing industry an effective system needed to identify the use of consumer. The system should be very effective in calculating and presenting accurate data. First of all the services used by clients must be separated. Next, a detailed invoice is to be generated, which gives a clear picture of customer use. Support billing and customer must work in unity to keep customers happy. Let us know how a telecommunications billing system works. It starts with the customer's application for a new account. Client files are controlled by the telecommunications company and a unique customer identifier is scheduled for the new client. The customer account is activated then only.
A unique customer ID is needed to store all records of a particular customer. The system uses the selected tariff plan for the customer and updates the law to the Call Detail Records (CDR). Also long distance call charges and roaming charges added to the system to make separate billing as it is provided by other provider. The wireless Internet usage data is charged separately according to the plan. Details such as call duration, calling number, call start and end call will be recorded in detailed records of customer calls. Similarly, outgoing calls are also recorded. This data is reflected in the accounts as well. Each time a customer calls a customer number, the call details are logged. These details can lead to manual changes to the telecom billing program, as bug reports, discounts or description of the complaint in question in the future. The story of a customer complaint and call history can help companies in case of need in the future to solve problems.
Each month a computer-generated bill is sent to the customer as a bill. Customers whose records show no payments processed in the coming months / s is sent a warning message or your service will be temporarily disabled. A bill will be generated last. This will be based on the automatic message accounting system, Network Data Management and many of the billing standards. The cost of the entire system is calculated based on the money invested in hardware and software call center, collections, billing cycles, costs, etc. Sometimes printed Bill are also involved when customers ask for invoices by regular mail instead of e-invoices. Printing costs and sending charges are also involved in the bill.
A very essential part of the system of total turnover of telecommunications is the Customer Relationship Management. Today, companies increasingly enter the telecommunications market and there is strong competition. If customers are not happy with customer service, have more options to consider in the telecommunications market. Therefore, customer service oriented as multilingual support, real-time billing, etc., is provided to customers through advanced billing systems of telecommunications. Billing options and better support for popular applications are also available for customers. It is a must to provide excellent telecom billing software to solve all the issues and to come forward in the market.
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Article Source :
http://www.articleseen.com/Article_Uses of Telecom Billing System_68429.aspx
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Author Resource :
Dynasoft TeleFactura is the definitive BSS OSS convergent telecoms voice, Call data record, VoIP, billing and Radius server solution for telecoms operators, call shop carriers and resellers, office service operators distributing telecoms and data services. Billing includes carrier provisioning, Telecom billing system, account reconciliation, mediation and call r
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Keywords :
Telecom billing program, Telecom billing software, Telecom Cdr, Call data record, Telecom billing system, Cdr Billing, VoIP b,
Category :
Computers
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Software
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