Understanding Conflict Resolution And Conflict Management
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Posted On :
Aug-16-2011
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Article Word Count :
525
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Conflict resolution and conflict management are two terms that are finding increasing use in the workplace. However, the two are not interchangeable and deal with different aspects of conflict.
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Conflict resolution and conflict management are two terms that are finding increasing use in the workplace. However, the two are not interchangeable and deal with different aspects of conflict.
Conflict Management
Conflict in the workplace is a natural occurrence and, if properly managed, can have a positive influence on productivity. Conflict occurs when there are opposing points of view or when there are different demands for a limited amount of resources. The arguments put forth by the opposing demands can, if properly managed, be like a reactor in which the differing viewpoints respond to each other and from which a new and more productive course of action will emerge. The best analogy is that of a piece of flint. By itself it is inert but when it strikes against another a spark that can light a fire is created. However, if not managed, the conflict can unleash negative forces which can have a huge impact on the efficiency with which an organization functions.
The Basics Of Conflict Management
There are five basic steps to managing conflict. The first is to understand the situation. What is the nature of the conflict? Who is involved? Was one side responsible? Is there any previous history of conflict between the parties that affects the current situation?
Once the situation and its implications have been understood, the next stage is bringing the conflicted parties together. The nature of the conflict, the reasons for it and any previous history must be understood and accepted by all. The third step is to lay out the proposed course of action for resolving the problem and also the positive attitude that the parties are expected to have.
The fourth stage is discussion, understanding and compromise. When the conflicted parties see where each other is coming from, understanding is easier and from this understanding comes compromise and acceptance of the final decision. And the fifth and final stage is that of analyzing the now resolved conflict so that steps can be taken to prevent similar situations arising in the future.
Conflict Resolution
Conflict resolution, or Alternative Dispute Resolution (ADR) as it is also known, deals with the various methods that can be used to resolve conflicts. There are many alternatives available and understanding the most common alternatives so that the right method can be applied to a specific issue is important.
Negotiation: With negotiation, the conflicted parties are brought together, the issues made clear and, with laid out ground rules, they attempt to resolve the issues amongst themselves.
Mediation: Mediation adds another dimension to negotiation as the mediator takes control of the process and steers the discussions in a specific direction which is most likely to produce a positive outcome.
Arbitration: In arbitration, the arbitrator is given authority to control the discussions, evaluate the strengths and weaknesses of each party’s case and make a decision on the resolution and future course of action.
These are the three basic methods of conflict resolution. Various combinations and permutations of these basic options are available to deal with specific circumstances and the unique nature of many conflicts.
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Article Source :
http://www.articleseen.com/Article_Understanding Conflict Resolution And Conflict Management_73847.aspx
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Author Resource :
The Stitt Feld Handy Group offers comprehensive ADR Dispute Resolution services, Conflict Resolution and Management services for business people, consultants, professional associations and community organizations.
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Keywords :
Conflict Resolution and Management, ADR Dispute Resolution,
Category :
Business
:
Management
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