My Experience Of Customer Service Software

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<h1>My Experience Of Customer Service Software</h1><strong> Author: <a href='http://www.articleseen.com/profile_Bensimmons.aspx'>Bensimmons</a></strong><br /><p>As a company manager, I used plenty of service management software. And I think iKode service desk is one of the best service management software which I once used. The powerful features of this software give me a new experience of managing the customer service and the employees. Those are the key features of this software. When I first operate this software, I find it easy to use. I don't have any professional skills, and i can operate this software expertly. The user interface is simple with the front-end and the back-end. It makes clearly for users to let them know what they can do and how they can do it. The front-end is for customers. They can submit any problem they just encountered. Leaving their names and emails to the service providers for more information of the service or products. Then the companies will manage the requests of customers and solve the problem for customers. The back-end is for the IT employees. They can get the customers information in the back-end and provide customers with technical supports. One of the most amazing features of iKode service desk is the customers self-service system. Once the requests of customers submitted, the software can classify those requests and distribute to different departments automatically. The customers don't need to wait for a long tome to get a reply from the service providers. The self-service system is designed intelligently and functionally. iKode service desk has them smart assignment logic. It helps to provide the single point of contact between users and services providers. The service desk can manage the request of different users, classify those requests and then make the distributions of different departments. Time is money, people always want to get reply as soon as possible. With the logic work flow contained in the software, every submitted ticket can match the staff in no more than 1 second. It can be the core technology of service management industry. Which makes it quite different from the other email management system, iKode service desk will never delete the email data contained in your inbox when the system is retrieving the emails. The emails received in our system are the duplications, which is just the back up of all there data. While as a manager of a company, I would like to know and evaluate the quality of the service from my staffs. In the back-end of the software, I can see the status of every communication between staffs and customers clearly. This can help to manage and improve the service quality of my company. Now I am using this software for the daily management. </p><strong>About the Author:</strong><br />http://www.service-management-software.org/<p> Article Source: <a href='http://www.articleseen.com/Article_My-Experience-Of-Customer-Service-Software_108521.aspx'> http://www.articleseen.com/Article_My Experience Of Customer Service Software_108521.aspx</a></p>

Article Source : http://www.articleseen.com/Article_My Experience Of Customer Service Software_108521.aspx

Keywords : service management software,

Category : Business : Customer Service