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Increase customer service skills through training
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Posted On :
Jul-14-2011
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Article Word Count :
361
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It is imperative that the businesss endeavors to keep their staff motivated to consistently maintain high levels of customer service skills. While some are naturally gifted with the art, most require guidance and coaching to help them realize the true potential of customer service.
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It is imperative that the businesss endeavors to keep their staff motivated to consistently maintain high levels of customer service skills. While some are naturally gifted with the art, most require guidance and coaching to help them realize the true potential of customer service
Need of customer service
Customers are the centerpiece of any business. No business can be successful without repeat customers and the one way to ensure customers keep coming back is through sustained and world class customer service. A happy customer is not only loyal but also an ambassador who will bring many more customers. In this challenging environment of competition the customer service skills of your staff could make all the difference.
Improve customer service skills
There are many customer service training programs available, however as an employer it is important for you to pick the appropriate program based on which aspect of customer service is mostcrucial to your business. While handling customer complaints is vital, after sales service, may need attention to avoid any customer complaints from arising. Specialized training providers deliver customer service training programs in customized workshops and sessions. Employees are given customer service coaching through practical solutions by introducing them to a variety of situations that they may face in their workplace. Such customer service training programs also help the staff enhance their career prospects and thus encourage them to participate in the same.
It is important that you ensure these workshops cover some important areas of customer service coaching such as effective communication, assertiveness, listening skills, eye contact, first touch and customer relationships. It is also important to remember that some training programs can de-motivate employees as they may feel they are already have the levels of customer service skills required for their job. The customer service coaching program should be able to address this issue while ensuring that participants are not uncomfortable in role plays or routine exercises. While the learning itself is an important aspect of the training, the application of those learnings are predominant.
Finally it is also fundamental to note that you pick a customer service training program that delivers measurable results.
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Article Source :
http://www.articleseen.com/Article_Increase customer service skills through training_66545.aspx
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Author Resource :
For more information about customer service consultant, Customer service coaching and Customer service training please visit our website diciamo.co.uk
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Keywords :
Customer service consultant, Customer service coaching, Customer service skills, Customer engagement, Customer service traini,
Category :
Business
:
Customer Service
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