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ITIL 2011 - Text Books, Training & Certifications Revisions
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Posted On :
Nov-01-2011
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Article Word Count :
925
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ITIL V3 was initiated in 2007 in a glare of publicity. It then gave rise to some heavy debates (and even differences of opinion) throughout the IT Service Management community around the world. It took more than a year to then changeover to a completely new ITIL coaching and qualification framework.
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ITIL commenced life as the IT Infrastructure Library well over 2 decades earlier. It has become the most widely followed structure for improvement and deployment of IT Services. There is a wide-ranging ITIL education and official certifications structure. The basic training books have been rewritten several times. Edition 3 in 2007 was relatively fundamental - and therefore did not meet with universal acceptance.
Arranging a brush up along with update started pretty much as soon as V3 was published. Likely to be mindful concerning the trouble in 2007, the actual distribution has been low key. ITIL 2011 was revealed on 29 July. Few people noticed.
The official line is that it’s a small up grade. Improved consistency of appropriate language, sharper diagrams and additionally more templates. That is all valid but yet there are several significant variations.
ITIL V3 is a massive shift. It also brought out the Service Management Lifecycle - recognising the whole perspective of IT Service Management and accentuating the execution of support advantages as the key element for the beneficial results of cutting-edge organisations. Formerly ITIL appeared to be very much set up around a series of IT centric “Processes”.
The official instruction was initially published as a compilation of books responding to 5 phases of the Service Lifecycle. Design, Transition and Operation were all fairly familiar to existing ITIL Supervisors. Even so “Service Strategy” ended up being put in as the core factor regarding IT services. And also “Continuous Service Improvement” was indeed included to stress the value of re-examination, re-adjustment and progression.
ITIL 2011 does not present changes to the Lifecycle strategy - but the Service Strategy publication has been noticeably revised. It had been prior to this somewhat loosely written and furthermore failed to fuse tightly together with the various other manuals. This “Strategy Generation” course of action has been for the most part subsumed within a completely new “Strategy Management” practice. “Business Relationship Management” is now mentioned as being a process as well as a function. The “Principles” segment contains great new chapters that include “Governance of IT”. There is illustration with the variations and connections regarding “Business” and “IT” strategy. Cloud Computing from now on will get some specific coverage.
The most visible element of the other new guides is that they have grown. Basic parts remain little changed however are certainly much easier to follow. All of the methods is actually brought to you and set up in a far more consistent method. You will discover a standard Chapter 2 looking at Service Management as a practice. A table in Chapter 3 of every journal provides the inputs/outputs to/from the related section of the lifecycle. You can find regular treatment of strategies using titles along the lines of Aims, Range, Results plus Connections.
Ambiguities with regards to configuration record, CI, CMS and SKMS have been completely erased.
An example of the superior images relates to the Change Authorisation product in Service Transition. This distinctly explains the 5 stages of change authority - Local Authorisation, Change Manager, CAB, IT Management Board or Steering Group, and Business Executive Board.
An example of far better association with similar best training guidance concerns Information Security Management System - which now lines up successfully with ISO/IEC 27001.
Consistency regarding expressions can be a typical grouse for individuals who wrestle day after day to achieve the very best from supporting best practice guidance and methods. There are 55 innovative phrases added onto the ITIL glossary - with 30 taken out. There is a lot more harmonisation both internally throughout the ITIL Lifecycle guides - with terms used in all other best training instructions.
Risk Management is definitely an area that has been quietly underlined. ITSM Portal editor, Jan van Bon observes that the volume of recommendations to “Risk Management” has increased from 97 to 245! Perhaps it will now be considered as a “Process” within its own right next time round.
ITIL 2011 does not herald any kind of really serious change in the courses and accreditation system. All of the courses and tests will be updated to align with the latest manuals even so the primary composition stays. ITIL Foundation is the compulsory point of connection. To attain ITIL Expert it is vital to accumulate 22 ITIL credits. A long promised practical knowledge established certification, “ITIL Master”, still is in development - expect an announcement at the beginning of 2012.
The main ITIL courses which will be affected would be the Service Strategy “Lifecycle” training course along with the Service Offerings & Agreements “Capability” course.
Alright, so what is ITIL 2011? It is certainly not ground-breaking however it is critical. Best Practice help and advice reflects the real world. Simply by its nature it needs to be updated every couple of years to take account of this changing business surroundings and the experience of major IT Service Management specialists.
ITIL is “guidance”. This is not rigid and therefore people will need to interpret what is most suitable and relevant to them. To that degree it is possibly not essential that followers of ITIL V3 go out and obtain a replacement ITIL Lifecycle Suite of courses.
Sensibly, it has been declared that the software development version release terminology (eg V3) will be definitely avoided from now on. There will simply be reference to the routine distribution updates by way of year of distribution.
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Article Source :
http://www.articleseen.com/Article_ITIL 2011 - Text Books, Training & Certifications Revisions_98753.aspx
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Author Resource :
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Keywords :
itil, training, courses, project, management,
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Business
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