How to Leverage Property Maintenance Services to Ensure Resident Retention

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<h1>How to Leverage Property Maintenance Services to Ensure Resident Retention</h1><strong> Author: <a href='http://www.articleseen.com/profile_Susan Burris.aspx'>Susan Burris</a></strong><br /><p>Studies that seek to gain further insights into the psyche of renters reveal that the highest ranking factor that encourages residents to renew their lease has to do with the quality of maintenance service provided. The service your property management team provides to your residents with regards to maintenance is a lot more critical to retention than the perks, parties, appearance, condition of the home and even the need for more parking spaces. With the understanding that maintenance teams play an important role, they are still overlooked when it comes to the lease renewal process. Here are a few tips on how teams of property management Kansas City can leverage maintenance as a critical asset to improve retention rates – - Track Common Maintenance Service Requests As a team, spend time together and identify the top 10 most common service requests you receive within a particular community. For each one of these requests, check if there is a troubleshooting tip that your office can recommend to residents and check if these can be resolved on their own, for instance, the resent button on the garbage disposal. In addition to this, also identify five key questions you need to ask the tenants with regards to the service request. Find ways to acquire the best detailing possible. - Following up on Every Maintenance Request Make sure that you follow-up after every service request has been completed. You can do this via phone, email or even with the help of a follow-up survey. Ask leading questions such as - Whether or not the job was completed as per expectation - Whether there is anything else that the maintenance team can do for the tenant - Introducing Maintenance Service Team Members by their Name If you are giving a potential tenant a tour and come across a maintenance team member in the building, make it a point to introduce them by name and give highlights on their experience and nature of work. This helps bring about a sense of confidence in prospects, allowing them to favor your property as an option. - Encourage Communications between the Office and the Maintenance Department Finally, make it a point to nurture proactive communication between the maintenance team and as well as the team that manages the property. The better communication between these two departments, the more comfortable the residents will be with the services they receive. By showing a proactive approach towards the residents’ maintenance needs, you can improve your retention rates. </p><strong>About the Author:</strong><br />The author of this article has 15 years experience in the real estate and <a rel="nofollow" href="http://propertymanagerskc.com" rel="nofollow">property management</a>. After a successful career in property brokerage, he now works at a senior position with a leading <a rel="nofollow" href="http://propertymanagerskc.com" rel="nofollow">property management company in Kansas City</a>.<p> Article Source: <a href='http://www.articleseen.com/Article_How-to-Leverage-Property-Maintenance-Services-to-Ensure-Resident-Retention_307199.aspx'> http://www.articleseen.com/Article_How to Leverage Property Maintenance Services to Ensure Resident Retention_307199.aspx</a></p>

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Keywords : property management, property management Kansas City,

Category : Business : Business