How True is it That a Big Proportion of Workforce Harbor Serious Grievances
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Posted On :
Aug-23-2010
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Article Word Count :
503
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People are either dissatisfied with what and how they do professionally or sense a dominant spirit of discontent around them, which is about to burst into craziness practically each single day.
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It is amazing what happened to Steven Slater, a flight attendant in regional airlines, who, by any standards, flipped out while on duty. Irked by an unruly passenger who refused to obey the rules of the air travel, he got engaged in an angry exchange of curses, grabbed a few beers and left his workplace by the emergency exit. What looks like madness and the antithesis of everything that a person employed in services should do at a moment of tension attracted enormous interest of the public, including not just a little support but scores of it. Millions of people went further than understanding the outrage of the hapless staff member into actually sympathizing with his uncontrolled reactions. It is easy to brush it off as a silly season joke that went well with the sense of humor of the day, but in fact the response to this incident speaks volumes of a mental state of a workforce in western economies, or at least quite a sizable section of it. People are either dissatisfied with what and how they do professionally or sense a dominant spirit of discontent around them, which is about to burst into craziness practically each single day.
This hypothesis is based, sadly, on nothing else but a logical inference from what happened after Steven Slater had run amok on the plane. There are no statistics available which could paint a historical picture of how often such incidents found their way into the world of work. It is even hard to measure it since usually everybody is interested in sweeping the whole thing under the carpet or putting a nice face on it. Other than that, quite a bit of workplace rage takes place in people's minds and souls, rather than out in the open, further distancing it from numerical research. Investigations into levels of job satisfaction are equally flawed methodologically, even though advances are being made in this department. But the issue is not job satisfaction, it is job dissatisfaction.
Common or not in real life, what happened to Steve Slater made quite a splash and deserves at least some attention. Most explanations focus on stress that accompanies service jobs as the biggest contributor to the meltdown. With customers becoming more and more impolite, encouraged by a culture that condones dysfunctional behavior among adults, flight attendants or waiters are under constant pressure to contain their disagreement at being treated disrespectfully. Taught in artificial ways to keep cool, they are liable to explosive reactions, especially in an economic reality that forces them to work more, not necessarily for more.
One keynote speaker at a stress management conference in San Francisco recalled a scene from his old workplace where his colleague blew out and threw a mini mouse at the wall and said that companies will have to start to invest in appropriate procedures. While productivity and technology have been changing fast, codes of conduct for customers and employees have been stagnant, a potentially explosive combination.
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Article Source :
http://www.articleseen.com/Article_How True is it That a Big Proportion of Workforce Harbor Serious Grievances_30328.aspx
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Author Resource :
I am a web designer and a passionate writer. I write articles about business education and choosing the right keynote speaker. I am also a computer specialist writing about computers and accessories like webcam or mini mouse.
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Keywords :
keynote speaker, mini mouse,
Category :
Business
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Business
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