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HP Support Assistance to the Rescue
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Posted On :
Sep-25-2011
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Article Word Count :
565
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HP is reaching out to it’s user by giving these features and options to its users. There are other options available though.
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HP’s idea of support is, “Instant support on your PC” and “Keep your PC up to date automatically.”
“We all know that installing the latest available updates for our PC helps maintain its security and performance. We just need to remember to do it. Thankfully, HP Support Assistant does it for you by automating the update process.”
With this feature HP user can do the following:
1. Keep PC up to date automatically.
2. Choose how to get help (self-help or contact options)
3. Run automated diagnostics before contacting support
4. Get better assistance: send PC data to a technician before you call
This feature comes in handy:
1. It is pre-installed on Microsoft Window 7 PCs2
2. It is a part of HP Total Care service and support.
3. Find Support Assistance on your PC.
Some Reminders:
• Important updates are typically related to security issues or problems with a software application or driver.
• Recommended updates are typically related to new software features or improvements.
• If you select the box labeled Check all updates, but install only important updates automatically, you will be notified of all HP updates (important or recommended) available for your computer; important updates will be installed automatically, but you will need to install the recommended updates manually.
• If you select the box labeled Check all updates but let me decide which ones to install, you will be notified of all HP updates (important or recommended) available for your computer, but you will need to install all updates manually.
• If you select the box labeled Do not check for updates, you will not be notified of any HP updates. As a result, you may not be aware of important security updates, software patches or service alerts for your computer.
• HP Support Assistant 5.0 and later versions require Microsoft .NET Framework 3.5.
• HP Support Assistant needs a valid Internet connection to check for updates.
So if you have HP computer or product, HP Support Assistance is a must be installed and ready for use.
Other Support options:
1. Manual downloading of device drivers and software. Old and effective method.
Pros: This is very good option if you are only looking for one or two drivers or software only.
Cons: Longer method, you have to know specific model and version of your hardware to download correct driver or software.
2. Windows Update. Windows hardware support.
Pros: Windows update will automatically select latest driver for your device.
Cons: This only provide generic driver which do not include advanced features. Software or management tool is also not included in this option.
3. Windows Driver Updater, HP Drivers
Pros: This option has been around for sometimes and proven has proven affectivity. The tool will automatically download latest, stable and required driver for your device.
Cons: This is a third party application.
4. Use of DeviceID and VendorID. These IDs are available in the Properties of every device in computer’s Device Manager.
Pros: Having to use IDs, this option will give correct driver for the device.
Cons: Advanced, some computer users are having hard time to get these IDs.
HP is a good company that reaches out to its users by providing these features. Other options doing the same job are available for depending on your requirements.
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Article Source :
http://www.articleseen.com/Article_HP Support Assistance to the Rescue_85413.aspx
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Author Resource :
I am a computer enthusiast sharing personal and professional experiences for other’s reference regarding hp drivers and other important computer drivers.
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Keywords :
HP printer drivers, Device Drivers, hp drivers,
Category :
Computers
:
Software
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