Call Center Benefits Of A Predictive Dialer

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<h1>Call Center Benefits Of A Predictive Dialer</h1><strong> Author: <a href='http://www.articleseen.com/profile_Avad technology.aspx'>Avad technology</a></strong><br /><p>A Predictive Dialer is a component of business phone system, generally in a Call Center environment, that dials automatically, a list of telephone numbers (a client or prospect list) and connects live callers automatically to an available Call Center Agent. The predictive dialer uses a sophisticated algorithm, that learns the unigue calling patterns of a call center, predicts availability of call center agents, dials the appropriate amount of telephone numbers and maximizes the time agents spending speaking with live callers. How does a predictive dialer work? The predictive dialer keeps track of the success rate (calls answered by a live person) of the telephone numbers on the list being dialed, an adjusts the rate at which telephone numbers are dialed. The predictive dialer simultaneously monitors the call center agents to determine a typical call length and therefore when an agent will next be available. The dialer dialer uses this information to maximize the time call center agents speak with live callers. Unanswered, busy, disconnected calls, calls to fax, answering, and automated services are disgarded, only calls answered by live people are connected to agents. This greatly increases the productivity as it frees them from the agents from having to manually dial telephone numbers, waiting idly listening to voice mail greetings, and spending valuable time on unsuccessful calls. Why are pedictive dialers popular? Predictive dialers are popular because they result in significant savings by reducing the number of call center agents required to handle a given volume of calls. Every minute a call center agent spends on tasks other than speaking with a live caller is inefficient. Dialing phone numbers, listening to voice greetings is time not spent handling import customer, tech support, and potential customer calls. A predictive dialer has been shown to dramatically increase the percentage of time call center agents spend communicating with customers. Virtual Call Center software that implements predictive dialers can expect an increase in agent talk time and therefore productivity. Agents in call centers that do not use predictive dialers typically spend 20-minutes per hour talking to a live customer, whereas agents in contact center solutions that use a predictive dialer spend approximately 45-minutes out of each hour speaking with customers. This is a dramatic increase in productivity and therefore cost savings. AVAD Technologies is a leading voice over internet protocol providers in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete Call Center Software to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution, small business VoIP solutions for Business and large enterprise customers. If you would like to learn more about how AVAD Technologies can help your company convert to a voice over internet protocol services, please call (800) 733-4136 to speak with a Business VoIP Specialist or you can complete a short VoIP Quote Request Form.</p><strong>About the Author:</strong><br />AVAD Technologies is a leading small business VoIP provider of Hosted VoIP PBX phone service. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides a complete Hosted VoIP PBX solution to cost-conscious, results-driven, value-oriented organizations.<br><br/>Check out also for <a rel="nofollow" href="http://www.avadtechnologies.com/about/"><strong>Business VoIP Phone Service</strong></a> and <a rel="nofollow" href="http://www.avadtechnologies.com/"><strong>Business VoIP services</strong></a><p> Article Source: <a href='http://www.articleseen.com/Article_Call-Center-Benefits-Of-A-Predictive-Dialer_117988.aspx'> http://www.articleseen.com/Article_Call Center Benefits Of A Predictive Dialer_117988.aspx</a></p>

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Keywords : Business VoIP Phone Service, Business VoIP services, Voice over internet protocol services, Small business VoIP solutions, Ca,

Category : Communications : VOIP