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An Answering Service is an Affordable Investment in Businesses Future
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Posted On :
Nov-15-2010
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Article Word Count :
411
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Outsourcing your inbound or outbound customer communications to an answering service can save a company money while helping strengthen their brand.
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Recently, the American economy was anything but sturdy. We have endured a rising unemployment rate, a mortgage fiasco, and several billion dollars worth of bailouts. However, it finally seems like we're on the recovery. Many businesses had to make cuts to survive during the recession. Now businesses can afford to reinvest in themselves. One of the most affordable options a business has available to it is an answering service.
Answering services are advantageous to companies because they allow them to process orders and have superb customer service twenty four hours a day. This is much more cost efficient than constantly staffing the phones and allows for business to increase their efficiency. Answering services can back up voice mails and text messages to a larger database so business can better track their progress. They can also staff the phones with professional and courteous operators who operate at each individual company's standard.
One such company, North Carolina Answering Service, can do all the previously mentioned tasks and more. They offer the unique ability to process a customer's order after business hours. This allows for company employees to immediately get to work the following morning. This does not just increase efficiency; it provides customers with professional customer service that helps turn first time customers into repeat customers.
The North Carolina Answering Service also offers the advantage of answering customers' questions after hours so an employer does not have to give out personal contact information. In the event of an emergency they can forward the customer directly to the most qualified employee. This gives employers peace of mind because they no longer need to worry about the urgency of voice mail. If it's urgent, they know they will be contacted by their answering service.
Lastly, phone answering services can offer twenty four hour operators so international clients are well taken care of. This is perfect for any business operating in several different time zones or for any business that aspires to operate as such. This means the consulting firm in Central Asia can have their questions about the Philadelphian accounting firm answered by a professional operator at their convenience.
Answering services may be a company's most cost efficient asset. They increase production, increase customer relations, and provide business owners with that typically elusive peace of mind. North Carolina Answering Service has identified and met vital business need in the market place. Each business should take advantage of this opportunity.
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Article Source :
http://www.articleseen.com/Article_An Answering Service is an Affordable Investment in Businesses Future_41854.aspx
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Author Resource :
This article has been provided by Specialty Answering Service. Specialty is available as a North Carolina telephone answering service and Durham NC answering service provider. We are able to manage complete inbound and outbound communications for all North Carolina businesses and professionals.
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Keywords :
answering service, call center, phone answering,
Category :
Business
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Business
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