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A Medical Answering Service Helps Doctors Offices Cut Costs While Keeping Customers In Touch
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Posted On :
Nov-15-2010
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Article Word Count :
432
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If a medical office uses an answering service, it can have a two fold benefit by helping reduce receptionist costs and keep clients in touch with their doctors 24/7
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Family practitioners face countless problems. They are often over booked, under staffed, and have to see too many skinned knees to count. Since no doctor can refuse service this day in day out commitment of mandatory poor time management takes its toll on the business end of family practices. Between the economy and healthcare reform, doctors and practices cannot afford mismanagement. One way doctors can cut down on cost while saving their peace of mind is by using an answering service.
Answering Services are much less expensive then continually staffing the phones. However, they offer many more benefits than just being cost efficient. Few doctors want to give out their personal contact information because they to reserve their attention for emergencies. If they gave out their personal contact information, they could receive multiple phone calls an hour about every skinned knee, bee sting, boo boo, and every other non-emergent injury there is. This not only annoys the doctor, it makes them less receptive to actual emergencies.
Answer services provide operators who are highly trained to business standards and can field customers' questions after normal business hours. Many provide twenty four hour service and answer with an individual company name as though the client called the business directly, even at midnight. However, operators, though highly trained, are not doctors. This is why they can forward the client to the doctor in the event of an actual emergency.
Answering services can benefit more businesses than just family practitioners. They can cut down on nearly any company's lost sales by processing orders after hours. This increases production because the next morning the order is waiting for the employee to fill. It eliminates dreaded games of phone tag. They can also digitally store customer voice mails and text messages so the business can access them remotely. This helps production run smoothly.
One such answering service based in North Carolina is called Answer Live. This company provides an answering service for all types of businesses and prides themselves on their professional manner and caliber. They provide a service for any business that operates between time zones or aspires to have customers coast to coast.
Telephone answering services are an essential asset for any business that wants to expand or increase production. They can maximize efficiency by processing customer's orders and contacting the necessary talent in the event of an emergency. They grant high stress occupations like doctors peace of mind and maintain excellent customer service. Answering services are wholly necessary for successful businesses. Each business should take advantage of this opportunity.
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Article Source :
http://www.articleseen.com/Article_A Medical Answering Service Helps Doctors Offices Cut Costs While Keeping Customers In Touch_41855.aspx
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Author Resource :
This article has been provided by Specialty Answering Service. Specialty is available as a NC phone answering service and Fayetteville answering service provider. We are able to manage complete inbound and outbound communications for all North Carolina businesses and professionals.
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Keywords :
medical answering service, call center, doctors office,
Category :
Business
:
Business
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