https://articleseen.com/rss/rssauthor.aspx?auth=limiArticleSeen.com - Submit your quality article for maximum exposureCopyright 2009 ArticleSeenhttps://articleseen.com/Article_contact-center-strategy-covation_145128.aspxStrategic planning for contact centers has become increasingly important in today's complex environment. End-user customers are expecting faster, friendlier service from knowledgeable service representatives that efficiently resolve the customer's needs. Tue, 07 Feb 2012 01:59:23 GMT