https://articleseen.com/rss/rssauthor.aspx?auth=intellvisionsArticleSeen.com - Submit your quality article for maximum exposureCopyright 2009 ArticleSeenhttps://articleseen.com/Article_queue-management-systems-services-provider_57433.aspxAt a more strategic level the bank was able to determine the Optimum Counter & Service mix per branch ie Number of counters offering a particular service. Wait time and service time metrics were used to calculate employee productivity bringing high degree of transparency and promoting an analytic driven culture.Mon, 28 Mar 2011 08:21:51 GMT