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657
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A Guide to Cold Calling
Cold calling is a great way to generate business leads. Though it can be quite stressful and discouraging to place outbound calls to parties whom may not be interested in what you are selling, the sales advantages outweigh any possible damage to your ego.
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By
Nick DAlleva |
Jul-28-2010
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607
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What Businesses Benefit from Call Centers
With many businesses using automation and voicemail as a solution for their inbound communication problems, this technology is only part of the larger solution. There is no substitute for live communications and an answering service can offer businesses an affordable way to integrate this into their overall communication protocol.
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By
Nick DAlleva |
Jul-28-2010
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648
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The Need for Pagers Continues Even Today
Pagers used to be the favored communication method for doctors, physicians, and technicians in in the 1980's and early 1990's. Though smart phones have replaced pagers and beepers in many cases, there is still a need for those devices.
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By
Nick DAlleva |
Jul-28-2010
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649
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Achieving Success When Working From Home
With many businesses adopting a more mobile work force, the dream of working at home is a reality for many business employees.If you have the opportunity to work from home, there are many things you can do to make the work at home experience as successful as possible for both you and your employer.
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By
Nick DAlleva |
Jul-28-2010
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579
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The Importance Of Opinion Research Surveys As A Marketing Tool
Opinion research is a superior way to meter the success of your customer service. Rather then employing temporary workers to handle the outbound call load, most call centers can perform opinion research services for a lower price then an in house staff.
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By
Nick DAlleva |
Jul-28-2010
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624
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Outbound Telephone Surveys Performed By An Answering Service
Telephone surveys are a great way to followup with customers, perform customer research, and more. A call center can offer businesses an organized way to perform outbound surveys.
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By
Nick DAlleva |
Jul-28-2010
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616
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What Is A Call Center And Other Questions Answered In This Overview
A call center is capable of handling multiple inbound and outbound communications from customers across all types of communication lines including live chat, email response, fax response, and more.
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By
Nick DAlleva |
Jul-28-2010
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672
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Call Center Outsourcing Works for Small Business and Large Business Alike
Outsourcing sales and customer service to a call center is an inexpensive way to add additional staff members to manage your growing small business or reduce costs for your large company.
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By
Nick DAlleva |
Jul-28-2010
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634
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Advantages of Outsourcing Order Processing Needs to a Call Center
Most contact centers today can manage order processing by interfacing with your e-commerce website and directly entering customer orders. By outsourcing your order entry and order processing needs to a call center, you can save money and increase efficienty and retention because of the 24 hour service call centers offer.
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By
Nick DAlleva |
Jul-28-2010
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638
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Business Call Centers Help Businesses Cut Costs
By outsourcing your secretarial, sales, and customer service responsibilities to an answering service, your business can save money while growing your customer base.
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By
Nick DAlleva |
Jul-28-2010
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584
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Is After Sales Contact Important
After sales contact is a crucial part of strengthening the relationship between you and your customers. Outsourcing after sales contact to a call center is a cost effective way to maintain great customer relationships without detracting from your new customer acquisitions.
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By
Nick DAlleva |
Jul-28-2010
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636
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Learn More About An Advanced Call Center Service
In the telephone answering service industry, the term Advanced Call Center refers to anything beyond basic phone answering and message taking. An advanced call center service can be a complete outsource solution offering everything from live chat to outbound telemarketing to order processing.
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By
Nick DAlleva |
Jul-28-2010
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756
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Choosing The Best Headphones For Your Secretarial Staff
One of the most important decisions an office manager can make is choosing the right headphones for their secretarial staff. Though choosing cheaper headphones is a more economical decision, buying a more expensive headphone is usually a more 'sound' decision.
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By
Nick DAlleva |
Jul-28-2010
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630
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How To Get The Most From Your Answering Service
An answering service can be an effective tool for businesses with benefits including opening up new never before utilized communication channels. If you already employ an answering service, make sure you are getting the most return from your answering service investment.
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By
Nick DAlleva |
Jul-28-2010
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684
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From Answering Machine To Answering Service
When answering machines first became popular, they were heralded as the future of communications and the death of live communications. Today, that automated future once predicted by the popularity of the answering machine has been surpassed by the growing need for personal live communication that answering services can offer.
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By
Nick DAlleva |
Jul-28-2010
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677
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How To Reduce Business Operating Costs
Reducing business expenses is always a concern to both small and large businesses. Employing an answering service to manage your inbound and outbound telephone communications can help your business realize significant cost savings versus having your own in house receptionist, customer service, and sales staff.
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By
Nick DAlleva |
Jul-28-2010
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672
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Overseas Call Centers & American Call Centers
Today, there is more competition in the call center industry by overseas answering services offering a more budget conscious and technically equal service to any US based answering service. Before being drawn in by the always lower price of an overseas call center, there are a few points to consider to see if an overseas call center alternative is right for your business.
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By
Nick DAlleva |
Jul-28-2010
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692
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How To Properly Staff An Answering Service
Staffing an answering service is more complicated then staffing a traditional business because of the service's 24 hour nature. Your employees need to be reliable, skilled communicators, and available to work around the clock.
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By
Nick DAlleva |
Jul-28-2010
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615
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Press 1 - A Look At Automated Telephone Support
Some type of telephone automation in business communication is unavoidable. If you are contacting your bank and inquiring about your balance or if you are calling a retail store to place a product order, there are many technological advancements with automation that allow for almost complete autonomous support.
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By
Nick DAlleva |
Jul-28-2010
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682
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Is Voicemail Ruining Businesses
Though voicemail is often a more affordable option to hiring a live person to answer your phones around the clock, voicemail can be a turn off to current and potential customers.
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By
Nick DAlleva |
Jul-28-2010
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638
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Answering Service Operators - The New Work At Home Business
In today's technological age, there are more and more opportunities for work at home employment. The call center is a booming industry that often employs off site call center agents who are directly tied into the contact center software through VPN lines integrated with their offsite terminals.
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By
Nick DAlleva |
Jul-28-2010
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596
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Small Businesses Need To Look Big
Consumers will more often trust a large business then a small business because larger businesses usually offer lower prices, greater reliability, and warranties or help should problems arise. Using a telephone answering service can help small businesses look big because your phones will always be answered by a live operator no matter what time of day your customers contact you.
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By
Nick DAlleva |
Jul-28-2010
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677
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Cell Phones And Answering Services
Many small businesses are ran from home offices, job sites, and in cars. Cell phones are usually the preferred communication method for these small businesses which can be problematic because new customers and current clients are greeted by automation when you are unavailable. Using an answering service to answer your cell phone calls can help grow your business.
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By
Nick DAlleva |
Jul-28-2010
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640
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Brief History of the Telephone
All modern communication devices can be traced back to the invention of the telephone. The telephone, cell phone, and even the telegraph all have one thing in common, they allow communications across distances.
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By
Nick DAlleva |
Jul-28-2010
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644
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What Is An Answering Service
An answering service is a group of operators, secretaries, and customer service professionals who answer your businesses telephone lines when you are unable to answer them yourself. Through call forwarding, you can direct your calls to the answering service and the staff will answer your calls if they were in your own office.
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By
Nick DAlleva |
Jul-28-2010
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