338
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Research and Analytics in Manufacturing: Transform Comprehensive Insight into Action and Value
Analytics has gone into improving the effectiveness of marketing efforts, designing of financial products and raising the bar for customer satisfaction.
Posted on Jan-10-2012
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386
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The Transformation Agenda 2011: A Blueprint to Achieving 'Outperformance’
As businesses strive to accomplish more from less, there is intense pressure to lower operational and transactional costs within departments.
Posted on Jan-10-2012
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489
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The current state of knowledge processes
No two companies execute knowledge processes – or research and analytics-based support for all aspects of corporate decision making – in quite the same way. Rather, in various shapes, flavors and forms, they execute them via three methods: internal roles, technology, and the use of third parties.
Posted on Apr-22-2011
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462
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Outsourcing Research and analytics processes can help gain actionable insights across every corporat
Winning companies know that the right research and analytics enable them to gather, synthesize andextract data-based insights about their customers and their rivals, with the resulting insights provide them with monumental, actionable competitive advantage.
Posted on Apr-22-2011
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449
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Becoming a knowledge competitor via Knowledge Process Outsourcing (KPO)
The advantages of implementing knowledge process outsourcing (KPO) vary according to the aspiration of the organization. If a company already drives its decisions with knowledge, KPO can help more efficiently and cost effectively retain competitive advantage.
Posted on Apr-22-2011
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476
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Changing the knowledge centricity game
Organization, culture, skills, talent, tools, standardization – together all these challenge a company's ability to become a true knowledge competitor.
Posted on Apr-22-2011
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431
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Outsourcing helps a leading utilities company deliver superior customer service
The energy market is dynamic and highly competitive, often with consumers switching suppliers constantly. While managing costs and competitively pricing offerings is crucial, customer service is just as critical to ensure sustained growth. Our client is a leading gas and electricity provider in the United Kingdom and North America.
Posted on Apr-12-2011
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437
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Outsourcing to WNS helps Caribbean Airlines transform its revenue accounting process
The global airline industry has become extremely competitive putting significant pressure on pricing and yield. The volatility of fuel prices and recessionary pressures on tourism spend are further affecting profitability.
Posted on Apr-12-2011
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543
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WNS helps a multi-line insurer’s debt recoveries & reducing time for settlement of claims
WNS focused on transforming the key processes of the client's motor claims recovery business to eliminate system inefficiencies and reduce the claim life cycle.
Posted on Apr-08-2011
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510
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Increasing efficiency of claims bill process by 15 percent for UK's healthcare insurer
The WNS team realized that re-engineering the present operational model would result in better customer service, and significant cost savings.
Posted on Apr-08-2011
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393
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Outsourcing Helps In Increasing Speed And Accuracy Of Fare Filing For A Major European Airline
WNS delivered a phased and comprehensive fare filing solution to the client by consolidating and standardizing the fare filing process
Posted on Mar-25-2011
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396
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Outsourcing To Wns Helps A Leading Insurer Increase Customer Retention By One Percent
WNS's client needed to identify the drivers of demand for customer retention, mid-term cancellation and conversion / acquisition of insurance policies in the auto insurance market.
Posted on Mar-25-2011
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402
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Wns formulates Lifetime Model for Agency Compensation to Boost Sales Productivity
To address the challenge of increasing the productivity of its agent and company sales force, the client was seeking analytics support
Posted on Mar-25-2011
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429
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The benefits of price optimization and insurance outsourcing
As the economic slowdown continues, insurance companies continue to worry about how to retain their most profitable customers. Some are turning to business process outsourcing and insurance outsourcing.
Posted on Mar-10-2011
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601
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How Outsourcing Can Help Overcome The Underwriting Crunch
As the life insurance industry evolves in scope and complexity, companies in the sector realize that significant benefits can be obtained in cost savings and improved work processes through business process outsourcing or insurance outsourcing part or all of their risk management functions.
Posted on Mar-10-2011
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546
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Five trends for the airline industry in 2010
In 2010, things are expected to look a lot brighter for the airline industry buffeted by one of the severest economic recessions in 2008-2009.
Posted on Mar-10-2011
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437
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Leverage actionable insights to increase competitiveness in UK's retail industry
Combating tough economic conditions, declining consumer spending, and ever-increasing competition in the UK grocery market.
Posted on Mar-10-2011
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440
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Lessons from CPG companies for the home entertainment business
It must be rare to be in the home entertainment business these days without feeling the heat.
Firstly, the movie business is undergoing a major transformation. Gone are the days when studios were great movie idea incubators. Now they also need to be “brand businesses,” scouting for projects that can be transformed into successful franchises with worldwide appeal to boot.
Posted on Mar-10-2011
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717
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How analytics helped an auto insurer detect fraud
Some months ago, a New York City court convicted 13 people including six medical professionals who had, over several years, milked auto insurance companies of millions in fraudulent claims. How did they do it - by staging ‘fake’ accidents in rental cars and then ‘treating’ the alleged victims to a battery of unnecessary tests including expensive EKGs and MRIs.
Posted on Mar-10-2011
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635
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Increased sales conversion rates by over 50 percent for lastminute.com.
During 2006-2007, the global travel industry was experiencing significant growth. With the industry growing at over five percent per annum, managing growth while reducing operational costs was an imperative for the travel industry
Posted on Mar-10-2011
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446
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WNS leverages NetApp and VMware to deliver high availability and low cost data center infrastructure
As the leading provider of business process outsourcing services, WNS required high availability and security of data.
Posted on Feb-24-2011
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379
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End-to-end consolidation of the order-to-cash cycle for a global air delivery and freight services
Our client is a global logistics conglomerate headquartered in the U.S., with a broad portfolio of transportation, e-commerce and business services. It has been consistently ranked among the world's most admired and trusted companies.
Posted on Feb-24-2011
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385
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Navigating the Ideal Outsourcing Balance in Choppy Waters
The shipping industry worldwide is responsible for the carriage of approximately 90 percent of world trade, and is outsourced are operations, finance and accounting, customer considered a barometer of the collective global economy.
Posted on Feb-24-2011
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438
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Business Process Outsourcing to Guarded Investment Managers
As the global economy recovers from its worst ever recession, markets continue to be unguided, riding on the back of uncertainty. The extent of impact has been significant across most asset classes and geographies. All major investors and market participants report a sentiment of cautiousness and weakness in their outlook. Financial Times reports that May 2010 was particularly unstable, and many funds have begun to de-risk their portfolios dramatically or re-position themselves more cautiously.
Posted on Feb-24-2011
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373
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A Centre of excellence takes Stronghold as the New Strategic Differentiator
The downturn has taught businesses across the globe one key lesson, and that is to do business efficiently.
Posted on Feb-24-2011
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