Walt R's Article in VOIP

984 Make a Successful Hosted Contact Center Industry
Call centers are something out of date. In this consumer-driven industry and with the of high speed Internet, the customers are no longer selecting contact centers for services. They’re approaching for hosted contact center services by email, texts, IM etc. Getting calls from customers and giving solutions is no longer sufficient to hold your customers faithful to you, and it is time to be more wakeful in your dealings to continue client relationships and give results to their confusion.
Posted on Mar-22-2010