Nick Dalleva's Article in Customer Service

659 New Congressional Bill Targets Companies That Outsource Call Centers
Sponsored by Rep. Tim Bishop (D-N.Y.), H.R. 3596 would require all businesses that relocate a call center overseas to be part of a publicly available list and to disclose the center's physical location. It would also make those listed ineligible for Federal grants or guaranteed loans.
Posted on Jan-10-2012

735 Education Call Center use Technology to Redefine Emergency Response in Area Educational Institutions
Using an education call center helps schools, colleges, and universities with their emergency preparedness plan.
Posted on Nov-23-2010