Alex Carlson's Article in Business
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Role of Email/Chat in BPO Services
Traditionally BPO services meant call center agents who called or received calls to promote or sell products and services. Though BPO services have not shifted greatly from the traditional model, it has added a host of other features. Because modes of communication have changed a little in the recent times, BPOs had to accommodate these new forms to connect better with their clients and customers.
Posted on Sep-16-2009
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The Risks in BPO Services
There are risks involved with the BPO services business. Whether you are doing offshore business or onshore, you have to be careful about things. When a department of your business needs to be outsourced, you need to first consider the move carefully. Will there be lay-offs involved? Are you sure this move will pay off because if this does not click according to your needs and satisfaction, it will be difficult for you to get it back in-house.
Posted on Sep-16-2009
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The Role of Technology in BPO
BPO services have become an indispensable part of the modern day business. Due to the ongoing recession and the down-cuts in expenditures, business for BPO firms has dwindled. As a result, they are looking for measure to streamline their way of doing things. Just cutting down on costs is not getting them anywhere.
Posted on Sep-16-2009
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