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Contact Centres – Affordably Connecting Customers to Company
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Posted On :
Jul-18-2011
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Article Word Count :
432
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Contact centres serve an integral role in connecting customers to company – and in meeting their needs, increasing loyalty and in improving retention.
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Contact centres are nearly a necessary staple during the modern era for any company that truly wants to please its customers by offering them an exceptionally high level of customer service. For many companies, using domestic contact centres is not a feasible financial option because of the high cost of employees, large turnover rate, and the many headaches associated with running and managing their own contact centres. For these reasons and many more, lots of businesses are outsourcing their contact centres needs to overseas services providers who have excellently trained staff, state-of-the-art call center equipment and the highest levels of quality assurance and monitoring in place.
Why Outsource Contact Centre?
If you have a website, a company or an entity that interacts with customers or clientele on a daily basis – no matter what the reason for the contact is – then you also will require contact centres. To put contact centres into better perspective, they can range from online web contact centres, such as email or live chat support or even customer support ticketing systems, all the way to phone contact centres, email contact centres and even text messaging contact centres.
In short: The more avenues of contact that you offer to your customers, the more desirable your service and customer support will be, and the more that you will be able maintain and increase customer retention and loyalty; which we all know means an increase in annual revenue and gross profits. Couple this with the vastly reduced costs of outsourcing contact centres overseas to get the same high quality of service as you would domestically—and you have a situation where the only option for you is to: win.
Benefits of Overseas Contact Centres?
There are numerous benefits to outsourcing your contact centres needs to an overseas services provider. For starters, imagine how much money it would cost you to manage your own contact centres at domestic rates, where you need to match the US standard average income levels; which are very high when compared to other countries that outsource contact centres, such as India or the Philippines.
Since the cost of living is drastically reduced by comparison to the US, you are not compromising quality of service by any means; you are just reducing your overhead costs in a smart and efficient manner while effectively providing your customers and clients with the high levels of service that they have grown to expect from your entity. As you can see, outsourced contact centers make a good deal of sense in the modern business day and age.
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Article Source :
http://www.articleseen.com/Article_Contact Centres – Affordably Connecting Customers to Company _67051.aspx
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Author Resource :
Axel Cary
contact centres
contact centre
contact centers
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Keywords :
contact centres, contact centre,
Category :
Business
:
Marketing
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